Specialists in System Center Configuration Manager


Expert coverage for all aspects of the SCCM product, from design through to implementation, training and support

Remote Support for System Center Configuration Manager


Remote Support is a core service at SMSMarshall, a service that is more effective at delivering, and offers a higher value for money proposition compared to traditional short-term contractor engagements for troubleshooting, support, training and product servicing.


  • Remote Support is a cost effective way of enhancing your existing SCCM resources
  • Purchase support in blocks of hours and apply them over the year to aid with SCCM operational issues and administration tasks
  • Consume the hours at your leisure in a flexible and controlled manner either by Voice, Email, or Remote session
  • Professional and expert team, consisting of MVP's and experienced seniors that follow industry and product best practices
  • Manage your hours with a personalised online portal, review all historical tasks, create tasks for scoping by the team, or approve scoped tasks while keeping on top of hour usage
  • Go go beyond RemoteSupport, and outsource some or all your SCCM product needs to us



  • We undertake Project-based engagements, assisting in all aspects of SCCM, such as design and implementation, or to help prepare and aid you in the migration of your desktop estate to the latest Microsoft desktop Operating System
  • Assisting with your more complex SCCM administrative tasks such as upgrading the product, performing health checks on SCCM Hierarchies, or lighting up a new or existing product feature
  • We can offer advice on how to maximise your investment in SCCM



  • Benefit from having an experienced SCCM consultant visit your team
  • Spend a day or two working over a prearranged list of items that you want to talk about
  • Use these sessions to enhance your teams knowledge on specific features of interest, or to better learn the core elements of the product