RemoteSupport enhances the experience you have with SCCM, Intune and Windows 10
Cost effective product support, sought-after experience and knowledge is within reach
What is RemoteSupport
The RemoteSupport service consists of a block of hours that can be purchased and utilised across the following mediums:
| Contact the support team directly with your own personalised private email distribution list | |
| Voice | Arrange a time, and speak directly to the support team using Skype for Business or Telephone |
| Real-time remote support session | Using Skype for Business or similar product, initiate a remote support session with a Remote Support Engineer |
We focus on providing high-quality SCCM, Intune and Windows 10 support remotely, efficiently and in a flexible manner
Why RemoteSupport?
- Designed specifically for small to medium-sized companies as a cost-effective way of obtaining technical support for SCCM, Intune, and Windows 10, or, to de-risk the existing knowledge and roles within a company
- In comparison to the traditional approach to technical resource engagement, RemoteSupport is extremely efficient, our flexibility and agile scheduling with proven experts working promptly behind each and every task cuts through work in far less time, leading to more work getting done
- All manner of SCCM, Intune and Windows 10 related work can be passed through the service, from guidance, to design, implementation and support
- Easily keep on top of hour usage using our private and secure work authorisation system, participate in scoping with a dedicated package manager, and approve and monitor tasks as our engineers work through them
- There’s no charge for when the service is not in use, and it remains available for a year
- Responsive SLA’s mean assistance with emergency-based technical issues is guaranteed, and tasks can be planned and a RemoteSupport Engineer assigned swiftly
What can I spend my hours on?
Here are just some of the many examples of useful ways to use the hours, so as to outline how flexible RemoteSupport can be:
| Implement SCCM or Intune, or prepare and implement Windows 10 | SCCM and Intune High and Low level technical design |
| Implement new SCCM and Intune product features | One-to-one SCCM and Intune training |
| Troubleshoot SCCM and Intune product issues | SCCM Capacity planning |
| Service third party SCCM products | SCCM Health checks |
| Software Updates Management Health Check | Upgrade SCCM |
| Troubleshoot Operating System migrations | Windows 10 Migration and Management |
How is RemoteSupport structured?
| Remote Support | Hours in Package | Response Times |
|---|---|---|
| 160 Hours | Amounts to 4 working weeks of engagement time | 24 hours to respond to non-emergencies. An emergency response time of 2 hours. |
| 80 Hours | Amounts to 2 working weeks of engagement time | 24 hours to respond to non-emergencies. An emergency response time of 2 hours. |
Next steps …
Let’s get things underway with a meeting, populate the form below and we’ll get back to you to arrange