Infrastructure Management as a Service
The flexible and high-quality consultancy engagement experience for SCCM, Intune, Windows 10 and Azure
What is IMaaS
We wanted to bring some of the magic of RemoteSupport to our consultancy, and we came up with a service that consists of a bank of paid days a customer can work down and top up at will, via a subscription-based service that is renewed yearly, with flexible scheduling, a well-sourced and high-quality engineering pool, and a built-in emergency response service so that we can respond rapidly where appropriate to business-outages, and with no placement agency margins or involvement.
Cost effective product support, sought-after experience, dependable and talented team, and knowledge is within reach
Why IMaaS?
- Designed specifically for small to medium-sized companies as a cost-effective way of obtaining technical support for SCCM, Intune, and Windows 10, or, to de-risk the existing knowledge and roles within a company
- In comparison to the traditional approach to technical resource engagement, IMaas is extremely efficient, our flexibility and agile scheduling with proven experts working promptly behind each and every task cuts through work in far less time, leading to more work getting done
- All manner of SCCM, Intune and Windows 10 related work can be passed through the service, from guidance, to design, implementation and support
- Easily keep on top of hour usage using our private and secure work authorisation system, participate in scoping with a dedicated subscription manager, and approve and monitor tasks as our engineers work through them
- There’s no charge for when the service is not in use, and it remains available for a year
- Responsive SLA’s mean assistance with emergency-based technical issues is guaranteed, and tasks can be planned and an IMaaS Engineer assigned swiftly
We focus on providing high-quality SCCM, Intune and Windows 10 consultancy engagements
What can I spend my days on?
Here are just some of the many examples of useful ways to use the days, so as to outline how flexible IMaaS can be:
| Implement SCCM or Intune, or prepare and implement Windows 10 | SCCM and Intune High and Low level technical design |
| Implement new SCCM and Intune product features | One-to-one SCCM and Intune training |
| Troubleshoot SCCM and Intune product issues | SCCM Capacity planning |
| Service third party SCCM products | SCCM Health checks |
| Software Updates Management or Health Check | Upgrade SCCM |
| Troubleshoot Operating System migrations | Windows 10 Migration and Management |
How is IMaaS structured?
| Block of days | |
|---|---|
| 10 | Start out with 10 IMaaS engagement days added to your new subscription, and once consumed evaluate whether to continue and top up your subscription with more engagement day to cover your needs |
| 20 | Or start out with a month's worth of engagement that can be spread across your year subscription |
Next steps …
Let’s get things underway with a meeting, populate the form below and we’ll get back to you to arrange